General
Why choose Neonworld?
Quality, a competitive price and real people behind the webshop who are always there for you. Do you want to surprise yourself or a loved one? Contact us & we make it possible. In addition, all our neon signs are produced after placing your order. This is how we guarantee the highest quality and we know how to prevent waste.
Ready, set, GLOW!
Can I make my own custom design?
Sure! Your ideas can be brought to life in our webshop. With the user-friendly customizer you can create your own design with the desired text, font and color. You can also send photos of your wish or idea via the Design to Neon tool. Whether it's photos of your pet, logos of your company, images of your favorite works of art, or something completely different, our design team will make sure your ideas are turned into unique neon signs that meet all your wishes.
Let your creativity run wild!
In which colors is the neon lighting available?
We offer 8 beautiful standard colors (blue, light blue, green, pink, purple, red, white, yellow). If you cannot make a choice from this, there is the RGB option with which you can choose all standard colors in 1 package. This way you can adapt your lighting to any atmosphere, style or occasion!
Can I combine different colors and fonts?
No dream is too crazy! If you want to realize a design that via our customizer not possible. Send your idea via design to neon and our design team will bring it to life.
What different backboards are there?
Our backboards are not only available square or cut, but are also available in different colours. Be sure to check our options in the customizer .
In which sizes and dimensions are the neon signs available?
Our neon signs are available in almost all sizes. A number of standard sizes are proposed in the Gallery , but on request via Your dream in neon or via our customiser , you can have almost any size made up to 3 meters.
Can I cancel or return my order?
At Neonworld we believe in creating unique and bespoke products. This means that unfortunately we cannot accept returns or exchanges for your personalized creation.
Can I also hang the Neon signs outside?
Of course! Our neon signs are completely splash-proof and can withstand rain. Don't forget to click the "Outdoor" option if you plan to hang them outside.
What is the warranty period?
We guarantee a product quality guarantee of 24 months on all our standard neon signs in the Gallery and Customizer . We offer a 6-month warranty on neon signs that are suitable for outdoor use and that are therefore made on request or designed via our Customizer with the “Outdoor” option.
Delivery
How long does it take to receive my neon lighting?
The average delivery time of our neon signs is 10 days. We strive to maintain this standard although this is not always possible due to unexpected workload. All our orders are shipped via FedEx and are fully insured and trackable .
What should I do if there is something wrong with my order?
If your order is defective or incorrectly delivered, we will ensure that you receive a new one completely free of charge. All our orders are shipped via FedEx and are fully insured and trackable .
What are the shipping costs?
We take care of the shipping costs. So you don't have to worry about extra costs. All our orders are shipped via FedEx and are fully insured and trackable .
How can I track my order?
You will receive a unique track-and-trace code via e-mail. This allows you to follow your order closely on our website via Tracker .
Technical info
How much does our neon lighting consume?
Our neon signs are illuminated with LED technology, which is very energy efficient and provides bright and consistent lighting.
What materials are the neon signs made of?
Our neon signs are made of high-quality acrylic, which is known for its durability and weather resistance. This material is also lighter than glass and does not break easily, making it perfect for creating neon signs.
Are the neon signs dimmable?
Of course! All our neon signs are available with a dimmer that allows you to adjust the brightness of your neon sign to your liking. If you want this option, don't forget to check it when placing your order
What is the lifespan of a neon sign?
Our neon signs have more than 100,000 burning hours!
How long is the supplied cord?
The standard supplied cord is 2 meters long, but we understand that every situation is different. That is why we also offer the option of custom-made cords, so that your neon sign is suitable for any distance. Just let us know what length you need and we'll make it happen!
production
Where is our neon lighting made?
We are proud to say that we work with a top supplier from Asia with whom we are in close contact. With this partner on board, we can ensure that your craziest ideas can be turned into neon signs of excellent quality.